Shipping policy
Last Updated: August 28, 2026
Thank you for choosing Orinovia. We are committed to providing high-quality products and a smooth shopping experience.
Our products are manufactured and fulfilled through our third-party fulfillment partner. Orders are prepared and shipped directly to the shipping address provided at checkout.
1. Order Processing
Orders are generally processed within 2–5 business days after payment has been successfully received.
Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
2. Shipping & Delivery
Orinovia currently offers shipping within the United States.
Estimated delivery times are generally 3–7 business days after your order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and shipping destination.
Any available free-shipping promotions will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Please allow 24–48 hours for tracking information to become available or update in the carrier’s system.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you entered an incorrect shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address before fulfillment begins, but we cannot guarantee that changes can be made after your order has entered processing.
Orders returned because of an incorrect or incomplete address may require additional shipping charges to be reshipped.
6. Lost, Stolen, or Damaged Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.
Orinovia is not responsible for packages confirmed as delivered to the address provided at checkout.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product. We will review the situation and work to provide an appropriate resolution.
7. Shipping Delays
Orinovia is not responsible for shipping delays caused by carriers, severe weather, natural disasters, holidays, or other circumstances beyond our reasonable control.
8. Fulfillment Partner
Orinovia uses Suppliful as a third-party manufacturing and fulfillment partner. Suppliful may manufacture, package, and ship orders on behalf of Orinovia.
While we work to provide accurate shipping estimates and reliable service, fulfillment and delivery times may occasionally vary.
9. Contact Us
If you have questions about your order or shipping, please contact Orinovia using the contact information provided on our website.
Thank you for choosing Orinovia.